Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and [Company Legal Name], a company incorporated in India ("Zola Live", "we", "us"), for your use of the Zola Live apps, website and web app (the "Service"). By creating an account or using the Service you accept these Terms, our Privacy Policy, our Community Guidelines and our Refund Policy.

1. Eligibility

• You must be at least 18 years old and legally able to enter into a contract.
• You must not have been previously banned from the Service.
• You are responsible for keeping your login (phone, Google/Apple account or device) secure and for all activity on your account.

2. The Service

Zola Live lets users discover hosts, make paid one-to-one video and audio calls, watch free live streams, chat and send virtual gifts. Hosts are independent individuals, not our employees or agents. We do not guarantee the availability of any host or the outcome of any conversation.

3. Coins, VIP and pricing

• Coins are a limited, non-transferable, revocable licence to use features of the Service. Coins have no monetary value outside the Service, cannot be exchanged for cash (except host earnings as described below), and cannot be transferred between accounts.
• Prices for coin packs and VIP plans are shown before purchase, inclusive of applicable taxes unless stated otherwise.
• Calls are charged per started minute at the host's displayed rate. The first minute is charged when the host accepts; subsequent minutes are charged automatically while the call continues. If your balance runs out, the call ends.
• Chat messages to hosts may cost coins after any free messages shown in the chat screen.
• VIP benefits (discounts, bonus coins, free messages, badge) apply only while the VIP period is active and may change with notice.
• Promotional coins (login bonus, daily rewards, referral bonus) may expire or be withdrawn in case of abuse.

4. Hosts and agencies

• Hosts must pass identity and age verification and comply with the Community Guidelines at all times, including when on a paid call.
• Hosts earn a share of the coins spent with them, after the platform commission shown in the Host Center. Earnings can be withdrawn once the minimum threshold is reached, to a verified payout method in the host's own name.
• Hosts are responsible for their own taxes. We may deduct taxes at source where required by law (e.g. TDS).
• Agencies that recruit hosts are bound by a separate agency agreement and may receive a commission paid out of the platform share.
• We may withhold or reverse earnings obtained through fraud, self-dealing, chargebacks, or violations of these Terms.

5. Prohibited conduct

• Any sexual content involving minors, nudity or sexually explicit acts, prostitution or solicitation.
• Harassment, hate speech, threats, violence, self-harm promotion, or sharing others' personal data.
• Recording, screenshotting or distributing another person's call or stream without consent.
• Fraud, payment abuse, chargeback abuse, multiple accounts to exploit bonuses, bots or scraping.
• Asking for or offering payment outside the Service, or sharing contact details to move users off-platform.
• Illegal content or activity under Indian law or the law where you are located.

6. Content and licence

You keep ownership of content you post. You grant us a worldwide, non-exclusive, royalty-free licence to host, display and transmit it as needed to operate and promote the Service. You confirm you have the rights to the content you upload.

7. Moderation and termination

We may remove content, restrict features, end calls or live streams, suspend or terminate accounts, and forfeit coins or earnings connected to violations, with or without notice where necessary to protect users or comply with law. You may delete your account at any time (see Delete account); unused coins are forfeited on deletion.

8. Disclaimers and liability

The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses, for the conduct of other users, or for interruptions caused by networks or third-party providers. Our aggregate liability for any claim is limited to the amount you paid us in the three months before the claim.

9. Governing law

These Terms are governed by the laws of India. Courts at [City], India have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.

10. Grievances and contact

Grievance Officer: [Grievance Officer Name], [grievance@yourdomain]. We acknowledge complaints within 24 hours and resolve them within 15 days.

[Company Legal Name] (operator of Zola Live)
[Registered Office Address, City, State, PIN], India
CIN: [Corporate Identification Number]
Email: support@zolalive.app